Cancellation Policy
Last Updated: December 2024
1. Cancellation Period
- Orders can be canceled within 24 hours of placing the order.
- After 24 hours, we begin processing and shipping your order, and cancellations will not be possible.
2. How to Cancel Your Order
To cancel your order, please follow these steps:
- Contact Us Immediately: Reach out to our customer support team at +919030112444 within 24 hours of your order.
- Provide Order Details: Include your order number and reason for cancellation in your message to help us process your request faster.
3. Cancellations Post-Shipping
- If your order has already been shipped, we will not be able to cancel it. In this case, you may return the product after receiving it.
- To initiate a return, please refer to our Return Policy for further instructions.
4. Refund Process
- Full Refunds: If your cancellation request is processed before the product is shipped, you will receive a full refund.
- Partial Refunds: If you cancel the order after the product has been shipped, the cost of the product will be refunded with less shipping charges, once we receive the returned item in its original condition.
5. Non-Cancellable Conditions
- Opened/Used Products: Once the product has been opened or used, cancellations will not be accepted. Please check the product carefully upon delivery.
- Special Promotions or Offers: Orders placed under special promotions or discounts may be subject to different cancellation terms, which will be specified during the purchase process.
We aim to provide a seamless experience, and our customer service team is here to assist you with any issues you may encounter.
Thank you for choosing Dr. Joints Pain Relief Oil. We appreciate your understanding and support!